Shipping Policy

We currently ship to the following countries and regions:

South Korea, Japan, Philippines, Vietnam, India, Thailand, Malaysia, Indonesia, United Arab Emirates, Saudi Arabia, United States, Canada, Mexico, United Kingdom, Germany, France, Spain, Italy, Netherlands, Belgium, Ireland, Poland, Czech Republic, Austria, Sweden, Australia, New Zealand, and Taiwan.

Free Shipping is available on orders over USD $800.

If your country is not listed above, please contact us before placing your order to confirm shipping availability.

For any shipping inquiries, please contact our customer support team.

Return Policy

30-Day Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, you may return eligible items within 30 days of delivery for a refund or exchange.

Return Conditions:

  • Items must be unused and in their original condition.
  • Products must be returned with original packaging and accessories.
  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
  • Customized or personalized products are not eligible for return.

Once your return is received and inspected, we will process your refund within 5–10 business days.

For return requests, please contact our customer support team before sending any items back.

FAQs

Please read our FAQs page to find out more.

FAQs

Does this case fit standard pool cues?

Yes, it is designed to fit most standard pool cues.

Is the case waterproof?

It is water-resistant but not fully waterproof.

How long does shipping take?

Most orders arrive within 5–15 business days depending on destination.

Can I return my order?

Yes, we offer a 30-day return policy.

Do you ship internationally?

Yes, we ship to North America, Europe, Asia, Oceania, and selected Middle East countries.

Will I receive tracking information?

Yes, tracking details are emailed once your order ships.

Didn’t find your answer?

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