Shipping policy

Shipping Policy

Worldwide Shipping

LIZARD currently ships to selected countries and regions worldwide. If your country is unavailable at checkout, please contact us to confirm shipping availability before placing your order.

We currently ship to the following countries and regions:
South Korea, Japan, Philippines, Vietnam, India, Thailand, Malaysia, Indonesia, United Arab Emirates, Saudi Arabia, United States, Canada, Mexico, United Kingdom, Germany, France, Spain, Italy, Netherlands, Belgium, Ireland, Poland, Czech Republic, Austria, Sweden, Australia, New Zealand, and Taiwan.

Shipping Discount Program

We offer progressive shipping discounts based on your order value:

Order Value Shipping Discount
Under USD $400 Standard shipping rates apply
USD $400 – USD $799.99 30% OFF shipping (Customer pays 70%)
USD $800 and above 50% OFF shipping + Free Gift

Shipping fees are calculated automatically at checkout based on destination, package size, and order weight.

Standard Shipping

Shipping Partners

  • YunExpress

  • 4PX

  • SF Express

  • Singapore Post

  • Hong Kong Post

  • DHL eCommerce

  • Other trusted international logistics partners

Estimated Delivery Time

7–15 Business Days

Delivery times may vary depending on destination country, customs clearance, and local carrier performance.

Express Shipping

Customers who require faster delivery may select Express Shipping during checkout.

Express Shipping Partners

  • DHL Express

  • UPS

  • FedEx

  • EMS

  • Other premium courier services

Estimated Delivery Time

3–7 Business Days

Express shipping rates are calculated automatically at checkout.

Order Processing

  • In-stock products typically ship within 1–3 business days.

  • Limited editions, customized products, or high-demand items may require 5–20 business days for processing.

  • Orders containing multiple products may be shipped separately depending on inventory availability.

Once your order has been dispatched, a shipping confirmation email with tracking information will be sent automatically.

Tracking Your Order

After shipment, customers will receive a tracking number via email.

Please allow 24–72 hours for tracking information to become active after receiving your shipping confirmation.

Incorrect Addresses & Unclaimed Parcels

Customers are responsible for providing accurate and complete shipping information.

We are not responsible for delivery issues caused by:

  • Incorrect shipping addresses

  • Incomplete address information

  • Failure to collect parcels

  • Refusal of delivery

  • Failure to respond to carrier requests

If a package is returned to us for any of the reasons above, any refund issued may be reduced by actual shipping costs, return shipping fees, customs charges, and handling expenses.

Parcels abandoned or destroyed by local postal authorities due to non-collection are not eligible for refunds.

Customs, Duties & Taxes

Duties Paid by Us (Where Available)

For many destinations, import duties and customs fees are prepaid through our shipping partners whenever available.

However, customs regulations differ by country and may change without notice. In some cases, customers may be required to pay additional charges imposed by local authorities, including:

  • Import Duties

  • VAT / GST

  • Customs Clearance Fees

  • Brokerage Fees

  • Administrative Charges

These fees, if applicable, are the responsibility of the recipient.

Customs Delays

LIZARD is not responsible for delays caused by:

  • Customs inspections

  • Customs clearance procedures

  • Import restrictions

  • Government regulations

  • Additional customs documentation requirements

Delivery estimates are not guaranteed and may be affected by customs processing times.

Contact Us

If you have any questions regarding shipping, customs, or delivery availability for your country, please contact our customer support team before placing your order.

We are always happy to assist.